An Urban Resource Center (URC) is a platform for slum households to access information and services to help improve their quality of life. It identifies vulnerable families, individuals and links them to appropriate services. It also advocates for better basic facilities in the areas and helps the external markets understand the Bottom of the Pyramid population better.
Saath currently has 3 URC’s in Behrampura, Juhapura and Vasna area of Ahmedabad and 1 URC recently opened in Rajkot. URC’s act as one stop solutions for the urban slum dwellers, they aim to create awareness among the slum dwellers about the rights available to them by the government. It includes providing knowledge and resources to them to deal with important document and processes. The URC’s also monitor and evaluate the development in the community, advocates and runs campaigns related to various issues of the slum dwellers.
Whenever I have a problem I contact the URC: Afsana
Qureshi Afsana Sharifmiya, 31 years old, is a resident of Narayandas ni Chali, Behrampura. After the death of Afsana’s husband, her in-laws threw her and her three kids out of the house. Without any support she was left alone with the burden of supporting her kids. She is living since past 1 1/2 year with her sister-in-law. She applied for Widow Pension Scheme, through an agent, but even after 1 year she got no result. She lost all hope until one day she met Rehanaben (URC Field Worker) during a URC meeting near her home and told her about difficulties she is facing in availing the government services. Rehanaben informed her about the services provided by URC and gave her assurance that her work will be done. Through URC she got her widow pension, opened a bank account, filled election card, has undergone FWWB training and joined Urmila Home Manger programme.
Afsana says “Before I didn’t understand any of the procedures and paperwork, I used to go here and there without getting any results. Now, Thanks to URC I can easily avail government service benefits and any information I need I can get from the Urban Resource Centre.”
In the last year our URC’s reached out to more than 27,000 households and created 6,228 linkages for the urban poor.